SriLankan Airlines review by Neryte

Absolutely disgusting customer service !! Scammed of money paying for 2 flights. I arrived at Bangkok and looked for checkin counter. 30 mins later lm told flight left 8 30am in the morning, and no Custoner service was available. My Flght was 20.20 pm @ night. Never recieved any contact to rescheduled flight. So its 6m30 pm on a Sunday night l have no flight to Colombo ( eticket to prove it ) and all l can do is ring 24 hor hotline... hung up on or disconnected twice. The lovely Srilankian customer aervice operater told me l would need to pay for a new ticket $850US to fly 2 hours yes thats right Bangkok to Colombo next day !! And l was to contact Bangkok SL airways ???!! What !! Bangkok SL customer service opens at 9am Monday. Flight to Colombo is at 8.30am. Now lm no magician but apparently l would then need to fly 24 hours later so 2 days after my actual schedualed flight that never exisited. Never have l ever been scammed so badly. DO NOT EVEN CONSIDER FLYING WITH THIS AIRLINE.