Passenger Review

All Nippon Airways (ANA) review by Margaret

0 / 10

23 May, 2023 by Margaret Cohen

Economy Class

I asked them if they could please change the flight for me - same carriers, same airlines, same cities, and same airports, just a different date. I explained that my grandfather is very ill and my cousin in Vienna needs my help with an emergency visa to see him asap. I offered to send his medical records from the emergency room as proof but no, they said there was nothing they could do because I cannot have a layover for more than 24 hours. I was never told that before which is very disappointing. I gave them the option to skip two tickets out of three - they said no again because I need to board all the flights. Then I asked them if I canceled they said I would only get the refund for taxes but they will take my miles which are at least a thousand dollars worth. Basically, I gave them three options and they said no to all of them.

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All Nippon Airways (ANA)

All Nippon Airways (ANA)

Overall Value for Money

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Seat and Cabin Space

n/a

Customer Service

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In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

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Meals and Beverages

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