Passenger Review

Virgin Australia review by Peter

7 / 10

01 April, 2023 by Peter Andrewartha

Economy Class

After a long flight from Santiago to Sydney via Auckland, we missed our bus connection in Brisbane by about an hour because our flight had been cancelled & we were put onto a later flight. This neccessitated an overnight stay in a Brisbane hotel & the airline refuses to reimburse us. They use the excuse that our flight was ONLY delayed by a short time. Unfortunately there is no effective regulation of airlines who care NOTHING about travellers being inconvenienced & being out of pocket.

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Virgin Australia

Virgin Australia

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

n/a

Baggage Handling

4

Check-in Process

4

Meals and Beverages

n/a

Recommend Airline