Passenger Review

LOT Polish Airlines review by Mog

2 / 10

16 June, 2021 by Mog Salah

Economy Class

HORRIBLE company! Warsaw airport border guards are very rude, racist and very aggressive! The denied my boarding to Germany on June14th, 2021 to get my flight from Germany to home (USA) with no real reasons! They told me that I needed a Visa to go to Germany, (which is not required for USA citizens)! Then they said I had to have a Visa to be in Poland to order to get my next flight to Germany (which is not either required for USA citizens)! Then they said that for Covid restrictions I can't fly to Germany (I had valid negative Covid test on me but they refused to look at it) other than the inappropriate questions about my visits to Europe and the racist ways to talk and asking questions! I ended up losing my flight to Germany, my 2nd flight to USA and my 3rd flight to home city in USA! They even threatened me to send me back to Ukraine (my previous destination) if I don't purchase a new entire tickets straight from Poland to USA! Which costed me over $900!

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LOT Polish Airlines

LOT Polish Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline