Passenger Review

Kuwait Airways review by Alan 2017-07-03

4 / 10

02 July, 2017 by ar

Economy Class

This airline doesn't even warrant one star. The worst airline I have ever flown. The flight from London was ok, but nothing special. At least it was on a new plane. The main issue was there was no entertainment on our flights from Kuwait to Manila return, and when we complained about it, we were told it's always like that. Not acceptable!!! We also complained about the lack of food and especially drinks. We were told there is a Galaxy service which we found out at the end of the flight means it's self service. The crew need to explain this better. Lastly the crew. Some were ok, but some also were cold and it seemed they didn't want to be there. Maybe they just didn't want to work for this airline. As other airlines have moved on with regards to technology and customer experience, sadly Kuwait Airways has been left in the mid 1990s. I will never fly this airline again and cannot recommend them one little bit.

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Kuwait Airways

Kuwait Airways

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

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