Passenger Review

Icelandair review by Brian

7 / 10

22 January, 2020 by Brian Paterson

Economy Class

Worse than Ryanair - yep, that bad! My wife and I had booked flights from Glasgow to Denver and returning from Tampa to Glasgow. Icelandair cancelled the return leg from Tampa and re booked us on flights from Orlando to Glasgow, some 85 miles away. I enquired whether there would be any transport available from Tampa to Orlando but was told the only option was to cancel the whole booking. We were also more than surprised to find that no meals were included on the flights to and from America and that the seat spacing and leg room was much less we would have expected on a transatlantic long haul flight. A very basic, no frills service, and extremely poor value for money

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Icelandair

Icelandair

Overall Value for Money

n/a

Seat and Cabin Space

n/a

Customer Service

3

In Flight Entertainment

2

Baggage Handling

4

Check-in Process

4

Meals and Beverages

n/a

Recommend Airline