Passenger Review

Southwest Airlines review by Marlene

7 / 10

08 March, 2023 by Marlene Andreoli

Economy Class

On our last trip with SW. our luggage arrived at our destination open and with half the items in the luggage missing. I have submitted a claim but no resolution yet. On our way back home our luggage was damaged. They gave me a credit for another flight with this company. A week later my husband received an alert on his credit report of a collector negative charge from this agency. We have never received a bill, call nothing to indicate we are in debt. But our credit report reflects a collection. I would stay clear from this company. Only headaches to come with them.

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Southwest Airlines

Southwest Airlines

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

n/a

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

3

Meals and Beverages

4

Recommend Airline