Passenger Review

Aeroflot review by Lusine

4 / 10

21 April, 2019 by Lusine Sarkisyan

Economy Class

This review is specifically about a check in employee of Aeroflot. My parents (both in their 70's) and I had shopped in the airport and had a few bags in hand. Understandably, we were asked to consolidate the bags so that each of us had 2 bags. We obliged, meeting both weight requirements and having our bags fit inside the sample box of the acceptable hand bag items. She seemed to have a personal vengeance making us go back and forth twice to the weighing table even though another employee had already done so. She even brought out a measuring tape. Each item was under 5 pounds. I had a plastic bag with clothing and she made me further consolidate because the height was a millimeter above the height requirement. She was so incredibly harsh with our bags that she ripped the handles off of a recyclable bag I had in addition to ripping in its entirety a plastic bag I had with items purchased in the airport. Another male employee was supporting me and even taking photos to share back with management. I will never fly this airline ever again.

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Aeroflot

Aeroflot

Overall Value for Money

1

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

3

Baggage Handling

1

Check-in Process

1

Meals and Beverages

2

Recommend Airline