Passenger Review

United Airlines review by Lou

9 / 10

09 August, 2023 by Lou Skunt

Economy Class

As a 1K with United for the past 29 years, i have seen the ups and downs of the airline. I can see an appreciable positive trend post-pandemic after the COVID cutbacks. They still have NOT returned to the full CONSISTENT service of 2019. Technology, service both in air and on ground, and network are vastly improved. The United app is head and shoulders above ALL the airline apps in the world. United's responsiveness to my needs during irregular operations has helped make up for food and consistency shortcomings. Perhaps a status thing, but i’m as loyal as i have ever been.

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United Airlines

United Airlines

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

5

Baggage Handling

5

Check-in Process

5

Meals and Beverages

3

Recommend Airline