Passenger Review

Aer Lingus review by Matthew

2 / 10

08 July, 2021 by Matthew Lafontaine

Economy Class

They offered a steal of a deal during the pandemic. I knew I was gambling on most of the ticket fee, since it wasn't refundable, and I ended up having to cancel because hotels weren't open in Dublin at the time. They still owed me the $80 refund of the government fee. Aer Lingus claimed they had 'unprecedented volumes' and were overwhelmed. If they had half a brain they'd know that by offering all these flash sales during a pandemic they'd need to be able to handle cancellations and rebookings. I emailed them 3 times, no response. Six weeks later and no refund. Needless to say, I'll never give them any more of my money.

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Aer Lingus

Aer Lingus

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline