Passenger Review

Qantas review by Sam

6 / 10

03 November, 2022 by Sam Warner

Economy Class

I tried to book online and the website crashed. I called Qantas and booked directly, the agent entered my name (Warner, not exactly unusual) incorrectly despite me spelling it twice. After hours over many phone calls (and many broken promises to call back), Qantas tell me that the name can't be changed, and the seats are no longer available anyway, so my only option is to cancel and get a refund. Qantas used to have good customer service, but after their COVID layoffs, there is noone left who is able (or cares enough) to fix this kind of problem. I won't be flying Qantas for a while. If you have to, absolutely do not book direct. Use a travel agent.

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Qantas

Qantas

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

4

Baggage Handling

2

Check-in Process

1

Meals and Beverages

4

Recommend Airline