Qatar Airways review by Jordan

The service onboard was enjoyable. The customer service afterwards has been horrid. I am still trying to get reimbursed from essential items I had to purchase while Qatar Airways located my luggage and eventually sent it to me 5 days later. I had important business meeting during this 5 day span. This trip was 7 months ago and I filed all of the required paperwork for the reimbursement. Using their online chat is extremely slow and I have had zero results from using it. Calling their generic phone number also takes a lot of time. I'm forced to explain my entire scenario to someone that can not access my case information and can only tell me that customer service will email. They have yet to email me. I'm beyond disappointed with the company and will never fly on them again.