United Airlines review by Edward

We flew on a long domestic route for vacation. We booked Economy Plus and I guess it was because perhaps the refund policy is better. It certainly was not due to Economy Plus having more legroom or better food and beverages because the grub and the seating was the same throughout the cabin. On top of that, for the return trip they seated us in regular economy, even though we paid extra. At our stopover in Houston, the kind lady at the customer service desk refunded our entire upgrade fare, coming and going. Thank you, United. However, why are you booting people out of their seats? Hmmmm. There was a thirty minute departure delay leaving Houston when they held up the plane for other connecting passengers. Going we were on a newer 737-900 which was pleasant. Coming back it was a 737-800 which was showing its age. Would we fly United again? Well, the only carrier that seems to even slightly care about a good passenger experience is Alaska. It seems like all are on the woke train so I guess you just have to put up with some inconveniences if you want to travel by air.