Passenger Review

Kenya Airways review by Akshey

4 / 10

11 February, 2018 by

Economy Class

I Will never fly with Kenya Airways again! Or a heads up for anyone who is daft enough to fly Kenya Airways. They call themselves the Pride of Africa! I would like to challenge that and say they are the hustlers of Africa They have left me stranded in Kenya and put a suspension on the last leg of my flight due to me missing one leg of my domestic internal flights. Even though I have fairly paid for all my seat on all the connecting flights. Speaking of the unhelpful customer services. I spent 30 mins on the phone, only to be placed on hold and eventually cut off with the issue unresolved. I then decided to go to the main office in Nairobi in hopes that something could be appeased only to find out that my only option is to book a new flight. My primary advice would be, never to fly with Kenya Airways, they have such nonsensical and unfair policies. If you are forced to fly Kenya Airways remember to take all you're connecting flights and if you miss it for any unfortunate circumstance notify the airline.

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Kenya Airways

Kenya Airways

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline