Passenger Review

Vietnam Airlines review by Cathy

5 / 10

18 February, 2024 by Cathy Seah

Economy Class

I'll try to keep it brief due to word limit. Horrible staff at all counters (home country and during transit in vietnam). Cited my first and last name werent enough on the ticket and when I asked for assistance at the very start to amend it because my passport was there for them to access and verify, was told that the main vietnam office has to handle it. I said alright, and when I reached the layover in vietnam, staff said the staff at Singapore(home country) should have handled it, and refused to help. Instead made me sign a waiver that if the destination country did not accept me I would be responsible for all charges of me being deported home. No compassion or care at all from the staff. Japan let me in without a hitch. Vietnam made not having my middle and chinese names such a huge deal it was SO stressful. Also luggage was beat up when received.

0

Comments

No comments yet, be the first to write one.

Vietnam Airlines

Vietnam Airlines

Overall Value for Money

3

Seat and Cabin Space

4

Customer Service

2

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

4

Recommend Airline