Norwegian review by Joe

NORWEGIAN AIR SHUTTL OSL/OAK Flight 7063 on 10/15/2019. The flight was booked for a price of $803.51 round trip total for myself and my companion. For each leg, we were provided an opportunity to "Bid for an upgrade." For each leg, I intended to bid 10% additional (about $40 in each case). I found the process confusing, but did my best. I was shocked to open my credit card statement and find that I was billed a total of $1834.50 for the trip, which is a 128% increase in the fare as opposed to my intended 10% increase. I contacted Norwegian Air and was refused any adjustment even when I offered to settle for what the average person pays for the upgrade. In the end, this confusing upgrade process and refusal to provide a reasonable settlement appears to be a corporate strategy to enhance the bottom line with no regard for customer satisfaction.