Aeromexico review by Kent

Despite being screwed in the past, I decided to entrust my travel plans again to AeroMexico. MISTAKE. Unfortunately, I once again learned that they do not care about their customers. Owing to a mechanical issue, my Delta (DL) flight from SLC arrived over an hour late into MEX leaving me about 50 minutes to make my connection on AeroMexico (AM) to OAX. I moved as fast as humanly possible through immigration, customs, and another security screening to reach my gate 15 minutes to spare… or so thought. The inconsiderate AM captain decided to shut the door 15 minutes prior to the scheduled departure. The rude gate agents refused to ask him to reconsider on my behalf. As it was the last flight of the day, I was rescheduled for the next day. (Obviously, if I wanted to arrive the next day, I would have booked it that way.) An elite status DL customer having traveled well over a million miles on over 80 airlines (literally around the world), I unfortunately must warn my fellow travelers that AeroMexico’s treatment and concern for their customers is as bad as it gets.