Passenger Review

SAS review by Dana

4 / 10

12 June, 2023 by Dana Ferguson

Economy Class

I paid for 2 carry-ons (for my wife and me) round trip LAX/CPH/LAX. On the return trip a rude ticket counter agent demanded we put our bags on the scale, and they were slightly over limit, so we had to check them and pay the huge, inflated charges. Upon return home I asked to be refunded for the carry-on charges we prepaid, but they refused. Then I read all the negative reviews of this airline, and then it all made sense. Taking aim at any opportunity to enhance their revenue. Treating their source of revenue (customers) badly.

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SAS

SAS

Overall Value for Money

2

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

4

Recommend Airline