Passenger Review

Air Astana review by I 2017-05-17

4 / 10

16 May, 2017 by ar

Business Class

Unprofessional they do not honor rules of other airlines that flew me in. I get 2 x 32 kg bags and they decided they want to take money and said u should have read our rules. They charged me 300$ for excess 22 kg's! I would buy a full bag of 32 kg for 75$ from USA!!! And nit just that they said this money is only to Amsterdam and made my bags need checked out and back in again in Amsterdam ( jeopardizing my flight to USA). They say You Are in AirAstana only our rules apply!!! Will try my utmost to avoid this airline.

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Air Astana

Air Astana

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

3

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline