Passenger Review

IndiGo review by Raj

2 / 10

28 December, 2019 by Raj Bhatti

Economy Class

Indigo is the worst airline to fly with please stay well away. The service is very poor, the staff are very rude and if you have any issues you will be ignored. In August 2019 I was travelling with my 77 year old mother who has severe arthritis. We missed our connecting flight due to indigo's flight being late. We were travelling from Dubai to Delhi then a connecting flight from Delhi to Amritsar all with indigo. Our Indigo flight from Dubai landed 40 minutes late in Delhi. We rushed to catch our connecting Indigo flight to Amritsar but was told buy a indigo manager at Delhi airport that the plane had already taken off. I was told you have arrived late the gate is closed and there's nothing I can do. I explained our indigo flight from Dubai was late but without checking was told I'm lying and that the flight was not late. I tried to explain my situation but was told I should buy a new ticket. We then had to get a taxi from Delhi to Amritsar. This was the worst experience we have ever had. PLEASE DON'T FLY WITH THIS AIRLINE

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IndiGo

IndiGo

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline