Air Serbia review by Dusan

Paid for a ticket and now I´m left without a ticket and money - I´m very disappointed I bought an online ticket directly from Air Serbia´s website and the payment was successfully made, reservation code was issued without a problem, but they had some internal system problem issuing the electronic ticket. I´ve called support center and they´ve told me that they didn’t receive the payment and for that reason they can’t help me, even I had a printed reservation that indicated that the payment was made successfully. I called my bank and they confirmed that the funds are with the recipient and the refund must be initiated by them (in this case Air Serbia). Air Serbia wasn’t answering my mails and communicating by phone they confirmed that shortly I should receive the refund, refusing to confirm the same by mail and continuing forwarding me to resolve the problem with my bank. In other words, they´re not interested to solve the problem and trying to avoid extra labor. Finally, I´ve paid for something that I don´t possess, without a ticket for my flight and without my money back… I´m very disappointed with unprofessionalism that employees and Air Serbia in generally possesses.