Passenger Review

Japan Airlines review by Ben

7 / 10

04 March, 2023 by Ben Jays

Business Class

SYD-HND-SYD on 787-9 aircraft. Crew were very pleasant. Hard product is satisfactory but nothing overly special. Food & beverage again is satisfactory but much better out there. A good deal via f/flyer points. Wouldn’t pay full fare to fly them. HND-CTS-HND on 777 & A350. Crew again pleasant. First sector was an expected business class flat seat. The A350 business class coming back was more like premium economy (94 seats). Service was non-existent on either sector. Offered a cup of water/juice but nil food/snacks & nil alcohol.

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Japan Airlines

Japan Airlines

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

3

Baggage Handling

4

Check-in Process

4

Meals and Beverages

2

Recommend Airline