Passenger Review

Malaysia Airlines review by Nils

3 / 10

07 February, 2019 by

Business Class

Flight MHO0796 on Feb 5th, KUL-BKK, Business class. Ground staff that had poor English skills. Long and very bad security clearance procedure at the gate! No priority for Business class. Finding a cabin that is from the 80s, at its best. Old seats and the springs or whatever it is inside the chair, had popped making the seat very uncomfortable. Seat belt had been shortened ,why?, so an extension was needed to be able to lock the seat belt. No inflight entertainment system, no wine or alcohol served "as this flight is to short for that", 2 hours 30 minutes too short? The poor stewardess did her best but said she was a shame of the poor cabin standard. Several of the passengers come together after the flight waiting for the luggage, and all had the same opinion, never again MAS! Malaysia Airlines, To be fair to your passengers reimburse with at least 50% of the ticket price cause this is no where close to Business class!

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Malaysia Airlines

Malaysia Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline