Passenger Review

Spirit Airlines review by Carla

2 / 10

09 August, 2023 by Carla Ayres

Economy Class

CONFIRMATION # LLW4WA - Purchased insurance with my ticket. Had death in the family and tried to change the ticket. I ended up cancelling the ticket instead because spirit wanted to charge an additional $119 to change the ticket. They charged me an additional $44.20 to cancel and told me to call Travel Guard for a reimbursement. Travel Guard tells me that the death of my first cousin is not covered. So now I’m s.o.l.. Did not get a refund for the airline ticket or the cancel fee. I never fly Spirit because of past horrible experiences but was making a very quick trip with no luggage and thought I would try it. DON’T DO IT!!! YOU GET WHAT YOU PAY FOR. THE INSURANCE IS A SCAM. EVEN IF YOU PAY FOR THE INSURANCE, THEY HAVE ONLY CERTAIN CIRCUMSTANCES THAT ARE COVERED. THEY DONT CARE ABOUT THE CUSTOMERS ONLY ABOUT MAKING A BUCK.

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Spirit Airlines

Spirit Airlines

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline