Passenger Review

Air China review by Lien

4 / 10

16 February, 2019 by Lien Phung

Economy Class

Due to the airline delaying a flight, I missed my transfer (even though the ground staff assured me that I would not), and had to spend 26 hours travelling instead of 9. I spent 9 hours freezing in Beijing airport with no accommodation offered and another 4 hours in Incheon. Staff were extremely unprofessional, preferring to chat among themselves rather than helping a customer in need. Food was terrible. Luggage was handled haphazardly. Terrible experience.

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Air China

Air China

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

1

Check-in Process

2

Meals and Beverages

2

Recommend Airline