Passenger Review

Edelweiss review by Suzanne

2 / 10

30 March, 2022 by Suzanne Trauffer

Business Class

Edelweiss flight WK215 Tenerife sud to Zurich, March 30 2022 My parents, both 90 years old, with a business class reservation were removed from their seats before departure because my mother apparently was not wearing her mask correctly. She was reminded a few times, she is hard of hearing at 90!, and then they were both removed from the plane. I understand airline policies about mask mandates, BUT minimal understanding and kindness to older people apparently is not part of Swiss/Edelweiss policy. I myself have had already my share of bad experience with Swiss, after a flight was cancelled (during covid, I have no problem with that) but Swiss rebooked me for the day BEFORE my scheduled departure and no email nor telephone notification. In addition, when I bought a new flight and purchased a seat, with printed confirmation from Swiss, at check-in they announced I was not on the flight list and they argued with me for 2 hours at check-in before they finally let me run to the gate. Oh yes, they did acknowledge that they see my seat reservation, but I was not listed as a passenger. I personally will never book with Swiss again.

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Edelweiss

Edelweiss

Overall Value for Money

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Seat and Cabin Space

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Customer Service

1

In Flight Entertainment

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Baggage Handling

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Check-in Process

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Meals and Beverages

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Recommend Airline