Passenger Review

Scoot review by Girges

3 / 10

08 September, 2022 by Girges Fam

Economy Class

Denied boarding me saying unvaccinated can't travel to Philippines in spite of meeting the Philippines requirement supported by the Philippines Government proof of these requirements, beside having 2 months visa, Scoot Supervisor said "but I'll leave a note at the system to help you get the refund" I Complained to the customer support over the phone, she couldn't explain what happened saying we need to escalate this matter, and cut the line without giving me a complaint reference number, in another contact I found out that I've been tagged as "NO-Show"!! They damaged my holiday plan!!... NO TRUST TRAVELLING WITH THEM ANYMORE

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Scoot

Scoot

Overall Value for Money

2

Seat and Cabin Space

n/a

Customer Service

n/a

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline