Passenger Review

Thai Lion Air review by Carvin

2 / 10

23 November, 2019 by Carvin Constantino

Economy Class

Dont book air tickets here as they have the poorest airline customer service i've ever experience. We booked tickets from bangkok to phuket 2 months prior and they confirmed the flight. We arrived in the said airport and surprisingly flight was no longer existing as the flight we booked was under summer promo (or whatever they called it) and why the heck did they confirm it in the first place? they claimed that they sent update about our flight (just only 4 f*cking days) before our departure (which we didn't receive) and they didn't even bother that there was no acknowledge from the passengers about this changes. The only thing they can offer was a "full refund" and book another tickets with another airlines if you really wanted to be in phuket as you follow your itinerary (which will cost you double from original price). They wont be bothered if you running behind from your itinerary, they won't give you any assistance or even small compensation for the inconvenience they caused.

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Thai Lion Air

Thai Lion Air

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline