Passenger Review

Southwest Airlines review by Wendy

7 / 10

28 October, 2022 by Wendy Cooper

Business Class

Beware the Anytime fare that promises early bird check in but does not actually provide it. We talked to 3 customer service agents live, and spent an hour on the phone. They literally could not provide what was clearly advertised & sold to me. After the hour on the phone we were advised to pay the $50 upgrade fees and they gave us $100 vouchers for the trouble.

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Southwest Airlines

Southwest Airlines

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

4

In Flight Entertainment

3

Baggage Handling

5

Check-in Process

3

Meals and Beverages

3

Recommend Airline