Passenger Review

Sunwing Airlines review by Richard

2 / 10

11 February, 2020 by Richard Renaud

Economy Class

We get to the airport and the personal at the Swoop/Sunwing check-in desk tell us the flight is delayed by 9 hours. They said we were sent an email but we checked in front of them and there was no email. They were very rude and unapologetic. They just told us to come back in 9 hours!! No voucher of any kind was offered. This is very bad service and we are never flying Swoop or Sunwing again. We have flown to the Caribbean many times from other airlines and always form Pearson Airport and never seen such treatment. From now on it's Air Canada and West Jet only https://www.tripadvisor.ca/ShowUserReviews-g1-d15052990-r629471462-Swoop-World.html#

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Sunwing Airlines

Sunwing Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

1

Recommend Airline