Passenger Review

Norwegian review by Fabian

3 / 10

13 June, 2023 by Fabian Joya

Economy Class

The customer service at Norwegian Airlines is terrible. I was overcharged for an in-flight purchase. They do not offer any customer service over the phone, so I was asked to fill out a contact form. Which I did. It took four weeks to get a reply (despite repeated follow-ups), which basically stated: tough luck, we won't help you. I am grateful that I only had a minor problem. I would hate to have to deal with this airline for anything major, like missing or damaged luggage, cancelled or delayed flights, or any reimbursements of any kind.

0

Comments

No comments yet, be the first to write one.

Norwegian

Norwegian

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

2

Meals and Beverages

1

Recommend Airline