Air France review by Pro Blogster

A Delayed Journey: My Baggage Saga My journey began on June 28th, a seemingly ordinary day until my baggage vanished into the labyrinth of airline logistics. My flight from Marrakech, Morocco, to New York marked the start of a frustrating ordeal that would test my patience and resilience. Upon arrival, I discovered my luggage was nowhere to be found. I immediately filed a claim at JFK Terminal 1, obtaining a claim number and a phone number to call. Despite repeated attempts, I was unable to reach anyone by phone. Frustrated, I even took cabs to the airport multiple times in hopes of getting answers, but there was no trace of my baggage. Despite repeated attempts to contact Air France and KLM customer service, I received little to no assistance. The initial shock soon turned into a mounting sense of frustration as days turned into weeks with no sign of my belongings. As time passed, my anxiety grew. My suitcase contained essential items, including toiletries, clothing, and valuable electronics. Without my belongings, I felt stranded and unable to fully enjoy my trip. After a staggering 56 days of waiting, I finally retrieved my baggage upon my return to Marrakech on August 22nd. However, upon inspection, I was appalled to discover that the suitcase had been significantly damaged. The contents were scattered. I was dismayed to discover that the airline had gone through the contents of my suitcase without my consent. They had merely needed to match the bag tag, a task that could have been easily accomplished without violating my privacy. The airline's violation of its own policy regarding lost baggage (after 45 days), coupled with their lack of urgency and evasive tactics, have left me feeling frustrated and disrespected. I believe their primary concern was to avoid responsibility rather than resolve my issue. Their handling of delayed baggage claims is unacceptable, and I have no confidence in their ability to provide adequate customer service.