Etihad Airways review by Muhammad Ibrahim

I traveled with Etihad Airways in February 2024, relocating to Australia, and it was hands down the most frustrating travel experience I’ve ever had. They LOST my luggage, which contained essential items like medications, electronics, makeup, and household goods. After two months of supposedly searching, they confirmed they couldn't find my luggage. I then filed a claim for the value of my lost items, which came to around 8,000 AUD, only for them to offer me a ridiculous 405 USD – barely covering the cost of my suitcase! Despite multiple attempts to negotiate for a fair compensation, they flat-out refused to increase the amount. What’s worse is that after I begrudgingly accepted this insult of an offer, they asked for my bank details to transfer the compensation. Fast forward 9 months, and I still haven’t received a single cent. I’ve provided the same details over and over, yet their staff are utterly clueless. Every time I contact them, I have to retell the whole story because they have no idea what’s going on. It’s clear they’re just using delay tactics to avoid paying me. I’ve lost thousands of dollars worth of items, and I’m beyond furious. I will NEVER travel with Etihad again and would strongly advise anyone else to avoid them at all costs. This airline is completely unreliable and untrustworthy!