Austrian Airlines review by Virag

❗️Highly not recommend them. They lost our package, told us that they pay for everything we have to buy. Then 4 months later (their policy says that they have 60 days, maximum 3 months) told us that they only paying the half of it. They ruined many of our vacation days, including the day when we spend 8 hours to find everything that we need (hygiene, clothes, and it has to be cheap because we did not have that much money) and a day when they find our luggage and we spend half of the day in the airport trying to get it back, spendig more money on bus tickets to the airport. Extra fun fact: their system was bad, so we couldn't add the baggage as we did on the way there, so I had to go home with flixbus separated from my partner but at least I know that my baggage is safe. We could complain or sue because their service agent gave us false information and they react on our complain over 3 months, but we know that they would offer us some coupon but we're never going to flight with Austrian ever again.