"Terrible Customer Service at the Airport" I had an extremely disappointing experience with Austrian Air staff at the Boston Logan airport today. From the moment I approached the check-in desk, the staff were rude, unprofessional, and clearly uninterested in helping passengers. I was met with curt responses and eye-rolls when I asked for assistance. They didn't bother to explain anything clearly, and when I tried to clarify basic information about my flight, they acted like I was a nuisance. At the boarding gate, things didn't get any better. The gate staff were even more dismissive and downright unfriendly. One of them barked orders at passengers in a tone that was completely unnecessary. When I asked about a seating issue, they were incredibly unhelpful, offering no solutions and making it clear they just wanted to rush through the process without regard for customer service. Overall, the airline's staff made an already stressful travel day much worse. I will definitely think twice before flying with this terrible carrier again, especially if this is how they treat their passengers at the airport.

❗️Highly not recommend them. They lost our package, told us that they pay for everything we have to buy. Then 4 months later (their policy says that they have 60 days, maximum 3 months) told us that they only paying the half of it. They ruined many of our vacation days, including the day when we spend 8 hours to find everything that we need (hygiene, clothes, and it has to be cheap because we did not have that much money) and a day when they find our luggage and we spend half of the day in the airport trying to get it back, spendig more money on bus tickets to the airport. Extra fun fact: their system was bad, so we couldn't add the baggage as we did on the way there, so I had to go home with flixbus separated from my partner but at least I know that my baggage is safe. We could complain or sue because their service agent gave us false information and they react on our complain over 3 months, but we know that they would offer us some coupon but we're never going to flight with Austrian ever again.

I would give them zero stars if possible. They’ve lost my luggage twice. It’s been over four months and they haven’t reimbursed me and won’t reimburse me the amount they owe. They claim they never received my claim even though I’ve submitted it four times. Now I specifically got a carry on luggage so I wouldn’t have to EVER check my luggage in with them again. I was fine on the flight to but on the flight from they would not let me carry my luggage on. I got the carry on luggage from them also. They don’t care about their customers. Don’t ever fly them. Two out of the three times I’ve flown with them they lost my luggage.

I flew on August 20 2022, VIE->LAX. My 3 bags were 4 days late, so came on August 24th. I filed complaint on their website for reimbursement and no response. Also filed complaint about parent company, Lufthansa, with BBB but BBB said they never responded to them either. It's now been 58 days and counting.

NEVER FLY AUSTRIAN AIR………SURELY NOT BUSINESS CLASS! On a recent flight from New York to Vienna seated in “Business Class,” I was subjected to extreme humiliation by a flight attendant. I went to wash my hands in the lavatory, and upon returning to my seat the flight attendant reprimanded me publicly for not flushing the toilet. As I tried to explain to him that I did not use the toilet, just washed my hand there, he challenged me about tissues in the toilet bowl and more. He would not back off and just perpetuated his baseless claim and walked off shaming me to all on board. It was utterly unprofessional and disrespectful as opposed to the poise and tact expected by airline crew members!

A warning to those who purchase seat assignments from Austrian Airlines. They may not be honored. We purchased basic economy class tickets through our online agent. We also paid US$160 for advance seat assignments through the agent. Due to COVID travel restrictions, we had to rebook for a later late. Our agent informed us that we would need to repurchase advance seat assignments for the rebooked flight. What happened to our original purchase? No explanation from Austrian Airlines. We purchased seat assignments directly from the airlines this time. There was a minor schedule change (no more than 10 minutes) that resulted in our seat assignments being erased. We were able to get a seat assignment on the inbound flight, but nothing on the outbound. What happened? Absolutely no information from Austrian Airlines other than to contact our agent. Total brick wall despite several requests for information. Won't be flying these folks again.

Had a flight from Chicago to Iran December 2019. No free Wifi, not friendly staff. Not good quality food but free beverages. For the return flight, the flight was cancelled and awful costumer services. No response in Tehran office, no email notifications, useless employee in Vienna office. If you want to have a great experience with your flight, I would not recommend this airline at all.

The people on board, on the planes are so cold and aggressive at all times. Instead of focusing on solving problems they are focus in trying to find explanations to convince you that you are wrong and they are right! THEY NEVER SMILE! I flew 3 times (round trips) in the last 6 months with them and every time the same story! Never again with them. For a 10 hours flight they provide only one meal! Food provided in a vegetarian meal was full of mold.

I am often on this airline as a segment of longer flights booked through another airline. Getting a seat assigned is ALWAYS a major ordeal, and takes 4-5 calls to find an agent competent to do it. Check in in Vienna is chaos and ridiculous with very little assistance. How about some real people, not machines, to deal with check in?

Freezing aircon made this trip to MIA a health risk. Especially the window seat were exposed to very cold air circulation