Austrian Airlines review by Michael Schluter

"Terrible Customer Service at the Airport" I had an extremely disappointing experience with Austrian Air staff at the Boston Logan airport today. From the moment I approached the check-in desk, the staff were rude, unprofessional, and clearly uninterested in helping passengers. I was met with curt responses and eye-rolls when I asked for assistance. They didn't bother to explain anything clearly, and when I tried to clarify basic information about my flight, they acted like I was a nuisance. At the boarding gate, things didn't get any better. The gate staff were even more dismissive and downright unfriendly. One of them barked orders at passengers in a tone that was completely unnecessary. When I asked about a seating issue, they were incredibly unhelpful, offering no solutions and making it clear they just wanted to rush through the process without regard for customer service. Overall, the airline's staff made an already stressful travel day much worse. I will definitely think twice before flying with this terrible carrier again, especially if this is how they treat their passengers at the airport.