Sun Country Airlines review by Jayne

Sun country cares not for the comfort or needs of their customers. I had a severe back injury the day before flying with Sun Country. My flight was delayed and then cancelled in MSP (My flight was from ORD-PDX). They did not provide timely hotel accommodations. They promised reimbursement for per diem and transportation to and from accommodations. No agent I spoke with could give me a straightforward answer. Their customer care lines take 90minutes or more to speak with a representative. They do not get back to you in a timely manner, hoping you’ll give up and they won’t have to make up for their shortcomings. I hope no one I know will have the displeasure of ever flying with them again.