Sun Country in the past has been a very reliable and affordable airline for me, but my experience them during this recent July 4th holiday was a total disaster. My family and I booked a trip from San Francisco to Minneapolis/Saint Paul more than 6 months in advance. On our return flight on July 9th, when we were already at the airport, they first delayed their flight for a few hours, then canceled it altogether. We had to return home as soon as possible for our work and kids and they booked a return flight for us, at a cost of $1,800 more on top of the refund of their own flight. When I politely asked them to cover the cost for the difference, they just outright refused. I don't plan to ever fly with them again, I believe their management has just cut staffing to the point they cannot even handle known high volume periods such as holidays. I just can't trust Sun Country ever again after a horrible, frustrating experience like this.

Very very disappointed with the customer service of this airline. We booked out flights months in advance to get them cheap and after flying into our destination 7 hours before our flight home they canceled the flight. Did not say why it was canceled and offered no help. The next available flight they could offer was 4 days later. They will not even be giving us a full refund they are only refunding the flight they canceled. To book a new flight prices had tripled. We are now stuck paying a large extra fee for our car rental and driving 12 hours back.

We booked four first flight with Sun Country in June. The night before our flight I looked up the flight information to get the gate and found out the flight had been cancelled. Because we were in Seattle the customer service desk was already shut down for the day so we had to wait until the next morning to get help. The customer service rep was very kind and helpful. She confirmed the cancellation was due to crew issues. The next available flight for our family was in 7 days which is obviously not a valid option. She did offer a full refund and we have received that. But we had to rebook 5 new tickets for the next day which also added another hotel night and rental car day. It cost us an additional $2500. The flight experience may be perfectly fine, but if you are booking with them be fully aware you could be stranded or incur a significant expense if your flight is cancelled and they aren't able to offer a timely replacement. Many other airlines have multiple flight options or travel partners they could send you on other airlines.

Deplorable customer Service. Purchased a ticket and then contracted COVID. Could not reach the Airline to either change or cancel my flight due to the illness. Customer service was overwhelmed and could not be reached. They offered us to leave a voice message and they would return the call. That never happened. The online experience was also very disappointing. Portions of the site were not operational and you could not get the the area to change or cancel a flight. This Airline is very "Sub Grade". Don't fly Sun Country if you expect a respectable level of customer service. Their service is awful and we truly believe they don't care. Sun Country is Terrible!!

First and last time flying with sun country airlines. Avoid this airlines if possible, this people don’t care about your stuff. I traveled last week and they damaged one of my luggage when I arrived at my destination. After making a huge line in Madison Wisconsin because they only had one staff, with my wife and two toddlers I was told they had no time to help me to fill out a form or call customer service. After arriving at the hotel I called and made the claim long story short of back and forth emails its been over a week and they finally offered me a twenty dollar refund for my close to five hundred dollar luggage. If you have expensive things or care about your stuff stay away from this airlines. Horrible customer service!

The worst company ever! I was supposed to fly out Aug 1st to Minnesota. Flight was delayed all day. They booked me on the next flight Aug. Delayed. They were to refund my money in 7-10 business days. Still have not received. I will tell everyone I know never to fly this airline!

Sun Country check-in lines were insane and ruined our travel plans. We had already checked in online and it took 3 hours to get checked in and then after that TSA was pretty quick. Sun Country literally closed the door in my face and told my husband and I we would have to wait to fly standby the next day. As I was running towards the door they closed it and never did they announce our names for the flight. There were other couples in our same situation at the door. It was as if we had never purchased a ticket for the flight. This is no longer the airline that was owned by Cambria. The lack of customer service, the fees for everything, and the inability to get you to your destination on time makes them a poor choice for anyone looking to get where they are going at a reasonable rate and with reasonable service. Never again!!!

Long lines for check in are ridiculous! Sunday we spent nearly an hour in line to get to the attendant and be told we were 5 minutes late. We had not arrived to the front check in by the 45 minutes prior to the flight. Need more than 3 people checking people in, more curb side check in or employees alerting passengers last call for flights leaving in 45 minutes. The line on Sunday was down the Humphrey terminal for all the sun country flights leaving at about the same time. I'll prepared airlines. My fault for not arriving 2 hours prior to a domestic flight in the smaller Humphrey airport , but hard to anticipate for a 630 am Sunday flight. But the airline likely overbooked and our seats were sold. My family of four lost a day of vacation since the next available flight was the following morning. We arrived an extra hour early to find the lines nearly as long. Add more check in agents if u have so many flights taking off at the same time sun country!

Sun country cares not for the comfort or needs of their customers. I had a severe back injury the day before flying with Sun Country. My flight was delayed and then cancelled in MSP (My flight was from ORD-PDX). They did not provide timely hotel accommodations. They promised reimbursement for per diem and transportation to and from accommodations. No agent I spoke with could give me a straightforward answer. Their customer care lines take 90minutes or more to speak with a representative. They do not get back to you in a timely manner, hoping you’ll give up and they won’t have to make up for their shortcomings. I hope no one I know will have the displeasure of ever flying with them again.

You wrote a review for Sun Country Airlines 3 minutes ago 1.0 star rating 7/7/2019 If I could figure out another airline that would be affordable for a non-profit I would book it. Since its change of leadership in 2017, the company has spiraled downward. It;s not about amenities like stale peanuts - it's about safety and the health of their passengers. I was on a flight from Providence RI to Minneapolis on Saturday, June 29. We were delayed, sitting on the tarmac on the plane for more than an hour. We were told that the delay was due to a problem with an AC unit. Once we were able to take off, it became quickly apparent that there was no fix and once again the cabin heated beyond endurance. No water or support from flight crew - only a suggestion that if we closed the window shades, if might be cooler. When we got to Minneapolis - some of ill from the heat, we were told that our baggage was delayed for twenty minutes. This company needs to pay attention to its roots and forget the self-aggrandizement of it's CEO. Do not fly.