Sun Country Airlines review by Brian

We booked four first flight with Sun Country in June. The night before our flight I looked up the flight information to get the gate and found out the flight had been cancelled. Because we were in Seattle the customer service desk was already shut down for the day so we had to wait until the next morning to get help. The customer service rep was very kind and helpful. She confirmed the cancellation was due to crew issues. The next available flight for our family was in 7 days which is obviously not a valid option. She did offer a full refund and we have received that. But we had to rebook 5 new tickets for the next day which also added another hotel night and rental car day. It cost us an additional $2500. The flight experience may be perfectly fine, but if you are booking with them be fully aware you could be stranded or incur a significant expense if your flight is cancelled and they aren't able to offer a timely replacement. Many other airlines have multiple flight options or travel partners they could send you on other airlines.