Sun Country Airlines review by Leanne

Deplorable customer Service. Purchased a ticket and then contracted COVID. Could not reach the Airline to either change or cancel my flight due to the illness. Customer service was overwhelmed and could not be reached. They offered us to leave a voice message and they would return the call. That never happened. The online experience was also very disappointing. Portions of the site were not operational and you could not get the the area to change or cancel a flight. This Airline is very "Sub Grade". Don't fly Sun Country if you expect a respectable level of customer service. Their service is awful and we truly believe they don't care. Sun Country is Terrible!!