Passenger Review

Sun Country Airlines review by Kirsten

4 / 10

04 August, 2019 by Kirsten Becker

Economy Class

Long lines for check in are ridiculous! Sunday we spent nearly an hour in line to get to the attendant and be told we were 5 minutes late. We had not arrived to the front check in by the 45 minutes prior to the flight. Need more than 3 people checking people in, more curb side check in or employees alerting passengers last call for flights leaving in 45 minutes. The line on Sunday was down the Humphrey terminal for all the sun country flights leaving at about the same time. I'll prepared airlines. My fault for not arriving 2 hours prior to a domestic flight in the smaller Humphrey airport , but hard to anticipate for a 630 am Sunday flight. But the airline likely overbooked and our seats were sold. My family of four lost a day of vacation since the next available flight was the following morning. We arrived an extra hour early to find the lines nearly as long. Add more check in agents if u have so many flights taking off at the same time sun country!

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Sun Country Airlines

Sun Country Airlines

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline