Sun Country Airlines review by Hansel

Sun Country in the past has been a very reliable and affordable airline for me, but my experience them during this recent July 4th holiday was a total disaster. My family and I booked a trip from San Francisco to Minneapolis/Saint Paul more than 6 months in advance. On our return flight on July 9th, when we were already at the airport, they first delayed their flight for a few hours, then canceled it altogether. We had to return home as soon as possible for our work and kids and they booked a return flight for us, at a cost of $1,800 more on top of the refund of their own flight. When I politely asked them to cover the cost for the difference, they just outright refused. I don't plan to ever fly with them again, I believe their management has just cut staffing to the point they cannot even handle known high volume periods such as holidays. I just can't trust Sun Country ever again after a horrible, frustrating experience like this.