Passenger Review

HK Express review by Ronald

2 / 10

16 November, 2019 by Ronald Kolb

Economy Class

Applied Fraud at HK Express Be careful and don't book this airlines. They charge you extra for check in baggage and then they claim that it is cheaper when you pay via their website. The fraud is that their website is not working. When I told this the staff by checking in she knew it. When I complained at the customer service they didn't do anything. The reason is that they charge double the amount if you check in at the check in counter. So they are not interested in a working website. They are charging you double the fee! It is unbelievable. I don't understand why the Hong Kong government is not investigating this airline. Anyway I will never ever book this horrible airline.

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HK Express

HK Express

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

1

Check-in Process

1

Meals and Beverages

n/a

Recommend Airline