Very bad experience with H.K express. They will push you to pay even on carry-on baggage which meet size and weight requirement with any excuse. And you will get no address by the customer service if you have complaint case.

Applied Fraud at HK Express Be careful and don't book this airlines. They charge you extra for check in baggage and then they claim that it is cheaper when you pay via their website. The fraud is that their website is not working. When I told this the staff by checking in she knew it. When I complained at the customer service they didn't do anything. The reason is that they charge double the amount if you check in at the check in counter. So they are not interested in a working website. They are charging you double the fee! It is unbelievable. I don't understand why the Hong Kong government is not investigating this airline. Anyway I will never ever book this horrible airline.

HK Express rescheduled its flight UO566 from HK to Nha Trang on April 29, 2019, from the original 15:50 to 08:05. As I have a same-day connection, I cannot take the flight. The airline gave me two rebooking options without fees one week before or after April 29, 2019, for the same route or a different route. Since the period of my travel has been fixed and they don't have flights to Nha Trang every day, I had to change to a BKK flight. First, I was told that a change to a flight to a different country was not possible. I told them that there was no such restriction on the message notifying me of the change. After some checking, they said it was OK. However, the ticket price was higher, since it must be changed at the call center where ticket prices are generally higher than on their website. The BKK ticket ended up more expensive than their competitors. This is clearly unfair. The change was forced on me, not my choice. Think twice if you want to tak HK Express. For me, this is my last ticket with HK Express.