HK Express review by Jorge

HK Express rescheduled its flight UO566 from HK to Nha Trang on April 29, 2019, from the original 15:50 to 08:05. As I have a same-day connection, I cannot take the flight. The airline gave me two rebooking options without fees one week before or after April 29, 2019, for the same route or a different route. Since the period of my travel has been fixed and they don't have flights to Nha Trang every day, I had to change to a BKK flight. First, I was told that a change to a flight to a different country was not possible. I told them that there was no such restriction on the message notifying me of the change. After some checking, they said it was OK. However, the ticket price was higher, since it must be changed at the call center where ticket prices are generally higher than on their website. The BKK ticket ended up more expensive than their competitors. This is clearly unfair. The change was forced on me, not my choice. Think twice if you want to tak HK Express. For me, this is my last ticket with HK Express.