Air Mauritius review by Anne 2017-07-19

Delay with mechanical problems from Mauritius to Perth. Parents were stranded due to poor service. Parents stayed in Perth overnight because HO in Mauritius were unable to be clear and concise in delivering information or making decisions. I lodged a couple of complaints to their office and received a measured response where they were very quick to pat themselves on the back for job well done. To date this issue is not resolved. Thinking of going to VCAT in the next few weeks. Watch this space... it will be called "Spotlight on Air Mauritius". I have travelled over a dozens of time with them and service has not improved in that time and I am justified because I was promised a call and so far both call & emails are being ignored. They forget that they exist because of our patronage.