PAL Express review by Aida 2013-12-16

our experience was a nightmare! boarded 12dec 2P975 at 420pm, but plane flew by 530pm. however our flight is originally at 1230pm, we were informed of the cancelation via email 950pm (very late notice)! and we were transfered manila -kalibo, which should be manila- caticlan. no bus transfer was provided for the 4of us and we need to personaly arranged our pick up from kalibo to caticlan! back to manila 16dec 2P46 820am, once again the flights were delayed in the morning, we were arranged to board a small plane with leaking oil at wings- we are seating at the back. no meals, and we paid for seat fees during our booking!