This is literally the worst airline you can imagine. Get to Manila and the didn’t have my baggage, along with 20 other passengers. I had to wait a whole day for my baggage, no boxers, no change of clothes, no toothbrush. Luckily I carried money on my person. Cost me and extra $120+ just buy all the essentials and a change of outfits. Then my luggage arrives the next day about 12-1pm and my baggage is clearly damaged. First off I say I paid $100 for you to check my bag, American Airlines didn’t even charge me that they say that charge is strictly for PAL. Delayed my bag a day and saw my bag has a huge rip which wasn’t there before. They eventually say no refund and and I essentially had to start taking pictures for the worker to file a report of damage. They denied my claim and my refund. Other horrible honorable mentions. You’re gonna be on a flight for 15 hours without Wi-Fi and they’re gonna change your seat without your consent. Unfortunately I believe this is the only Airline that flies into the Philippines from LAX

Re: the aircraft (Sydney to Manila) that had a emergency landing in Sydney this afternoon. I was on that plane last night 22 April , flight PR211 in Exit seat 44k on its Manila to Sydney flight. On take off and for approximately 7 mins there was a very strong smell of burning oil , enough to sting my eyes. The hostess directly in front of me was looking very worried. I'm not sure if it was reported to the captain once the seat belt sign was turned off , but she was talking to another hostess about the issue. Maybe today's emergency landing in Sydney could have been avoided if the young hostess had been listened to at the time. Regards Stewart tattersall

I flew multiple destinations. Some were on time, a few were late but later on i learned MANILA airports congestions is the main cause of delays to most airlines. Cabin crew was nice and friendly. Food was expected due to its price.

I flew with PAL Express from Manila - Kalibo. No complaints, the flight was on time and as it is only a 1 hour flight, no meals were included (or expected) in the ticket price. Very cheap reasonable price and nice aircraft. Staff were friendly.

Our family of 4 (including two teenage kids) booked tickets from Hong Kong to Boracay departing Dec 23 returning Dec 30 so we could spend New Year's eve and New Year's Day with friends back in HK. However, Philippine Airlines made such a huge mess of our plans (both ways) that we had to spend New Year's eve being sick on the grounds of a very filthy Kalibo airport and finally flying out on New Year's day, reaching HK just before midnight on 1 Jan. Both routes had been redirected to Kalibo airport, when we actually booked to fly via Caticlan airport. The fare from HK to caticlan is nearly double the fare from HK to Kalibo and PAL had redirected us both ways to fly Kalibo without any reimbursements of the difference! The many delays, continuous flight cancellations and redirections, total disregard for their customers as they never bothered to make any announcements or updates to their customers, minimal food or water, no offer of assistance when we were stranded and stuck in an unfamiliar place in kalibo, plus the madness and filth we encountered in Kalibo, all added up to making our xmas and new year a horrible and forgettable experience in the Philippines! And now, they are not returning our calls. Philippines airlines, you really cannot continue to scam your passengers this way! You have let us and many many others down!

I am givinng them the lowest rating for a lot of reasons: 1. Flights are always delay, 2. Staff are inefficient and rude, 3. No communication with the passengers. Routes: Manila to Davao on 15/03/2014, Davao to Manila then Manila to Cagayan de Oro on 20/03/2014 (this should be just a direct flight form Davao to Cagayan de Oro instead they decide to cancelled the flight which should only be less than an hour flight). The flights were nightmare coupled with rude staff who doesn't inform passenger what is going on. The flight from Davao to Manila on 20/03/20 flight no. PR2812 was delay and because we are catching a connecting to Cagayan de Oro we are worried will not get there for the staff were not helpful, doesn't know if the plane will ever arrive. When we get to Manila we have to get 3 shuttle bus rides to get to the plane. During that time just 5 mins before boarding we were asked to changed gate. At that point we thought it will board, instead we have to wait again. While this is all happening no announcement from the staff why all these changes. I spoke to the captain on flight to Cagayan de Oro (PR525) who not only admitted they are not the best airlines, as if that's something to be proud of, he never apologise for the delay. With that kind of attitude he is not the one for the job. Flight from Cagayn de Oro was no better. Again it's delay, and when boarding comes passengers just took the initiative without waiting for announcement. One passenger I heard was starving, they have no decency to offer substantial food. We get small pocket of peanuts, about 10 nutsin it and small pocket of plain biscuits. I have completed feedback forms no reply from until I went on Facebook. Will not recommend PAL at all and will not use them at all.

I don't usually write a comment but due to my dissatisfaction and inconvenience, I have to air out my sentiments with regards to your personnel attitude in handling customers. Last March 21, 2014, I came from International flight very tired and exhausted and have scheduled to flew from Manila to Cagayan de Oro took the 10:55 PAL flight. I checked in my baggage at the counter and I was entertained by two smiling female crew. After the weighing, I paid off an amount of P1,600 for the excess weight even if it was a burden for me. And they treated me nicely. Unfortunately before reaching the final check in counter (x-ray machine), a personnel approached me and insisted to re-weigh my backpack and pay again. Explaining to him that I already paid my extra baggage and that all things inside my pack are my important belongings and I can handle it but he ignored. What I didn't like this guy was his approach in handling a person. He has that provoking and annoying gestures and he is not fit in the frontline area. I felt disgusted on him and such an evil advocate for me on that day. Putting a person like him in the front line will cause additional tension to travelers like me who just came from international flight wherein everything is fine. It is better for him to be assigned in the storeroom. Good, that another guy assisted me and put my stuff in placed. Although I paid off additional amount but due to his approach, he made me calm and put my burden light and easy. Thanks to him. Please consider my suggestions, Review your personnel attitude. Re-train them in costumer handling, Communication process. When to talk and what to talk so that when they meet people they will know. Right Personnel in designated areas. (Front liners, back liners).

I have a flight booked for Sunday, 22nd Dec. booked thru online. I would like to contact PAL express to get further information. However, I have been calling 100x 3 to their number in Dubai and it just keeps on ringing. we were informed they only have 2 staff to answer the calls!! Imagine 2 staff to answer calls!! I called Sharjah office and got the same. i havent taken my flight yet but i am deeply dissatisfied and disappointed. How much more if i actually travel. No, i am not going to book PAL again. NEVER!!

our experience was a nightmare! boarded 12dec 2P975 at 420pm, but plane flew by 530pm. however our flight is originally at 1230pm, we were informed of the cancelation via email 950pm (very late notice)! and we were transfered manila -kalibo, which should be manila- caticlan. no bus transfer was provided for the 4of us and we need to personaly arranged our pick up from kalibo to caticlan! back to manila 16dec 2P46 820am, once again the flights were delayed in the morning, we were arranged to board a small plane with leaking oil at wings- we are seating at the back. no meals, and we paid for seat fees during our booking!