PAL Express review by MARIA 2014-04-10

I am givinng them the lowest rating for a lot of reasons: 1. Flights are always delay, 2. Staff are inefficient and rude, 3. No communication with the passengers. Routes: Manila to Davao on 15/03/2014, Davao to Manila then Manila to Cagayan de Oro on 20/03/2014 (this should be just a direct flight form Davao to Cagayan de Oro instead they decide to cancelled the flight which should only be less than an hour flight). The flights were nightmare coupled with rude staff who doesn't inform passenger what is going on. The flight from Davao to Manila on 20/03/20 flight no. PR2812 was delay and because we are catching a connecting to Cagayan de Oro we are worried will not get there for the staff were not helpful, doesn't know if the plane will ever arrive. When we get to Manila we have to get 3 shuttle bus rides to get to the plane. During that time just 5 mins before boarding we were asked to changed gate. At that point we thought it will board, instead we have to wait again. While this is all happening no announcement from the staff why all these changes. I spoke to the captain on flight to Cagayan de Oro (PR525) who not only admitted they are not the best airlines, as if that's something to be proud of, he never apologise for the delay. With that kind of attitude he is not the one for the job. Flight from Cagayn de Oro was no better. Again it's delay, and when boarding comes passengers just took the initiative without waiting for announcement. One passenger I heard was starving, they have no decency to offer substantial food. We get small pocket of peanuts, about 10 nutsin it and small pocket of plain biscuits. I have completed feedback forms no reply from until I went on Facebook. Will not recommend PAL at all and will not use them at all.