PAL Express review by Rose 2015-01-16

Our family of 4 (including two teenage kids) booked tickets from Hong Kong to Boracay departing Dec 23 returning Dec 30 so we could spend New Year's eve and New Year's Day with friends back in HK. However, Philippine Airlines made such a huge mess of our plans (both ways) that we had to spend New Year's eve being sick on the grounds of a very filthy Kalibo airport and finally flying out on New Year's day, reaching HK just before midnight on 1 Jan. Both routes had been redirected to Kalibo airport, when we actually booked to fly via Caticlan airport. The fare from HK to caticlan is nearly double the fare from HK to Kalibo and PAL had redirected us both ways to fly Kalibo without any reimbursements of the difference! The many delays, continuous flight cancellations and redirections, total disregard for their customers as they never bothered to make any announcements or updates to their customers, minimal food or water, no offer of assistance when we were stranded and stuck in an unfamiliar place in kalibo, plus the madness and filth we encountered in Kalibo, all added up to making our xmas and new year a horrible and forgettable experience in the Philippines! And now, they are not returning our calls. Philippines airlines, you really cannot continue to scam your passengers this way! You have let us and many many others down!